Return product

We are sorry that you are not completely satisfied with your order. We understand that products do not always meet expectations. That’s why we offer a simple and straightforward return process. In this guide, you will learn how to return products to Wuff's Best. Your satisfaction is very important to us.

Returning Your Order Within the Return Period

If the robot does not meet your requirements or is not the right model for your home, you have the option to return the robot to us within the return period.

How Does the Product Return Work?

• Please make sure to contact our customer service before sending your return and inform us about your return request.
• We will review and confirm your return.
• Only after our confirmation should you send your order, with sufficient postage, to the following address:

• Please include a copy of the delivery note with the shipment and, if necessary, a short note explaining the return. Also make sure to check that the package is complete.
• Once we receive your return, we will check the package for completeness. After that, we will issue a credit and process the refund depending on the payment method used for the order.

If you have any questions, please feel free to contact our customer service at any time.