Payment Policies

Thank you for your purchase! Please read our payment terms carefully to ensure you understand the conditions applicable to transactions on our website. If you have any questions, our customer service team is happy to assist you. You can easily reach us through our contact page. We are here to help.

Accepted Payment Methods
We currently accept the following payment methods:

Shop
Google Pay
Visa
MasterCard
Maestro
American Express
UnionPay
Klarna
Apple Pay

Payment Security

The security of your payment is our top priority. We use industry-standard encryption technologies to ensure the safety of your personal and financial data during the payment process.

Payment Processing

We process payments immediately after purchase.

Once your payment has been successfully processed, you will receive a confirmation email with your order details.

Currency

Our website processes all payments in euros.

Failed Transactions

If your payment was declined or failed:

Check that your card details or Apple Pay account were entered correctly.
Contact your bank or payment provider for more information.
If the problem persists, please contact our support team. We are happy to assist you.
Refunds and Disputes
Information about refunds, exchanges, or disputes can be found in our return and refund policy.

For further questions:

Our customer service is available Monday to Friday from 9:00 AM to 12:00 PM and from 2:00 PM to 4:00 PM. If you have any issues, please contact us. We respond within 24 hours.

Phone: +43 664 5173233
Email: office@nivaroq.com
Address: Steinbux 2, 6840 Vorarlberg, Austria